Direct Travel Falkirk's Terms/Conditions &

Privacy/Cookie Policy

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You will automatically receive a Booking Confirmed email for the journey(s) you have booked. You are responsible for checking that the details received to us are correct.

Direct Travel Falkirk does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

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We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Direct Travel Falkirk will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Direct Travel Falkirk accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Direct Travel Falkirk does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Direct Travel Falkirk immediately.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or your driver as soon as possible.

Direct Travel Falkirk use their own transport at all times but do use third party companies where appropriate.

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POLICIES & NOTICES

Pricing

Direct Travel Falkirk prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Direct Travel Falkirk reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable at no additional cost unless stated otherwise.

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Waiting Time

On Journeys collecting from a UK airport Direct Travel Falkirk does not charge for the 1st hour's waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr.

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Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. 

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Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out to the customer.

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Cancellations

Direct Travel Falkirk will accept any cancellation as long as 24 hours notice is provided. Any notice less than 24 hours Direct Travel reserves the right to charge any administration fee.

Refunds will not be issued in the following circumstances:

- No refund is made if the passenger does not show up for pre-paid journeys.

- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

- All other circumstances where a refund may be possible should be addressed directly with Direct Travel Falkirk customer services.

Please note that some calls may be recorded for quality and training purposes.

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Your privacy and the protection of your personal data are important to us. As of May 25, 2018, we have an obligation to collect and protect your data in accordance with new European standards for data protection. The goal of the new framework is to make sure that we deal with your data in a lawful, fair, and transparent manner, and that we take steps to ensure that your data are adequately protected. This Privacy Policy is where we explain to you how we collect, use, and store your personal data. You can request further information at any time about what personal information we are holding and how it is being used; you can ask for electronic copies of your personal information to be sent to you; and you can request that we erase your personal data. We are limited to using your data under the following conditions: where you have consented to it, where we need to do so in order to fulfil our contract with you, or in certain special circumstances, such as compliance with legal obligations, or for other legitimate purposes. We have adopted a “Privacy by Design” approach to your personal information, meaning that, to the best of our ability, we will employ state of the art means of collecting, storing, and transmitting your data, with a view to promoting privacy and data protection from the outset. How we use your data Depending on how you use our services and our website, we may request data from you for a variety of reasons:

 

User account

Should you create a user account on our website, we may request information such as your name and email address to identify you to us. This is to allow you to use the services available to you on the website, such as the ability to book online.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. 

 

Communication with you

When you contact us using email, a contact form on our website, via social media, or by any other method, we will use this information to reply to your message and to respond to your request.

 

Technical Uses of your Information

Our site collects data about visits to the site in order to optimise our site, as well as to promote security by checking for unusual activity, hacking attempts, and other potential threats. The data that is collected also facilitates internal operations such as troubleshooting, data analytics, and research and testing. Data about visits to the site are generally anonymous or pseudonymous. If you are logged into the website and have provided us with personal information, it may be possible for us to track your activity on the site. Information collected for technical purposes may include which pages you have visited (including the date and time), which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, and other metrics related to your visit to our site. We use Google Analytics to track visits to the site. More information about Google Analytics can be found on the Google Analytics website. Information that may be passed to third parties outside our control:

On many of the pages on our site you will see “social feeds” for services such as Twitter, Pinterest, Facebook, and/or other social media services. These services enable you to share, comment, or bookmark pages on our site.
Some pages may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website directly. You should be aware that all of these sites and services are likely to be collecting information about what you are doing all around the Internet, including on our site. We recommend that you check the respective policies of each of these sites to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information if you should wish to do so at any time.

 

Your Rights

You have the right to determine how your data is collected and used by us. In particular:

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• Your personal information can only be held on valid bases, such as your consent, and our contractual obligation to provide services to you.

• You have the right to know whether or not we are processing your personal information.

• You can request that your personal information be sent to you in electronic format.

• You have the right to restrict the purposes for which we may use your personal information.

• You have the right to request that incorrect information about you be rectified.

• You have the right to request that your personal information be erased, also known as the “right to be forgotten,” subject only to imperatives of public policy specified in the GDPR (Art. 17.3), or to our own specific needs concerning legal obligations or claims.

 

You can exercise your rights at any time by contacting us. If you consented to us collecting and/or processing your personal information but change your mind, you can get in touch with us to request that we erase the personal information that we hold about you.

 

Contact Information

If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like to request the erasure of your personal data, please contact us using one of the methods outlined on our contact page.

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Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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Coronavirus Pandemic

In light of the global Coronavirus situation, we are offering these additional Terms & Conditions starting 16th March. These will apply until the situation is no longer considered a pandemic or in any other future case considered a pandemic.

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The following cancellation terms apply if either

a) You have to cancel your transfer due to being diagnosed with Covid-19

b) There are travel restrictions that prohibit you travelling with us (ie. if your travel operator cancels your holiday)

c) Direct Travel Falkirk is closed due to government regulations

 

If any of the above apply, we will

• Offer you credit via an e-gift card for your transfers. This credit can be used for 24 months from the original transfer date.

• Waive any cancelation fees outlined above

 

In order to offer you the above solutions we will need​

• Proof of your confirmation number or booking reference number

 

The above cancellation terms apply in respect of any pandemic.